18 сентября 2017
Poorest breakfast service, nothing london!
The double room little bigger than a washroom. My husband and myself could hardly move around hassle free.
The toilet had a constant stink, the shower was broken, water clogged in shower in no time.
The most disappointing is the breakfast. The continental spread as advertised is tomatoes, cheese, cold bread(with gnats and flies), boiled egg and one juice which is 75%water. We asked for an omlet and it was butter with egg. One egg omlet cut into two halfs. For the two of us. The lady at breakfast will make you feel as if she is doing this big favor. My husband asked her for tea, she made it and signaled him with hands to take it from the counter. Really? All she was doing was hooked to her phone. One morning after asking for hot milk, she got us hot white thick something, which was yogurt. We told her this is not milk and she simply said oh no!
I mean cmon! We ended us eating out for the rest of our stay. Zero service and no interest in the guests whatsoever.
Our room was facing the street and was noisy at some point.
The phone is the room doesn't work. We complained and 4 days on nothing changed.
We arrived at 5am. My husband had already spoken to the manager Salom for an early check in and it was offered by Luka at the reception. Later in the day we were moved to a double bed room. Thanks to Salom for upgrading us. Salom and luka are the two most helpful people at the property.
Mariam who works nights I believe is really sweet. One night while our television didn't work, she was quick to help.